Property Facts and Cancellation Policy

Review this section for facility facts and other things to "know before you go."

Hotel Name The Busena Terrace
Operator The Terrace Hotels Co., Ltd.
Address 1808 Kise, Nago, Okinawa 905-0026 Japan
Telephone +81 (0)980-51-1333
Fax +81 (0)980-51-1331
Date of Opening 10 July 1997
Site Area 165,000 square meters
Gross Floor Area 41,000 square meters
Parking 350 vehicles (complimentary)
Total No. of Rooms 392 rooms and 18 cottages
Dining Outlets 8 restaurants and 8 bars and/or lounges
Shops 7
Banquet Rooms 1
Facilities Complimentary indoor and outdoor pools / Club Lounge / Library / /Banquet and meeting facilities / Esthetic Room / Spa and sauna / Gym and studio / Tennis courts / Miniature golf / Event plaza / Craft House / Kids' Club / Convenience store / Karaoke
Room Equipment Television / Satellite broadcast channels / DVD player (upon request) / Blu-lay player (upon request) / Phone / Personal safe / Electric thermos / Complimentary mineral water, tea, and coffee / Refrigerator / Minibar / Hair dryer / Trouser press (upon request) / Lampstand (upon request) / Iron (upon request) / Humidifier (upon request) / Bassinet (upon request) / Stroller (upon request) / Wheelchair (upon request)
Check-in / Check-out Check-in: 14:00 / Check-out: 11:00
Credit Cards Honored Visa, MasterCard, Diners Club International, JCB, American Express, DC Card, Nicos, Saison, OCS,debit cards, and China UnionPay
Cancellation Policy

Please be advised that cancellation charges apply as follows:

  • Up to 20 days in advance: 5% of room charge at Japanese Golden Week holidays, peak season of summer holidays, the year-end, and new year holidays.
  • Up to 7 days in advance: 20% of room charge
  • Up to 3 days in advance: 50% of room charge
  • Same day: 100% of room charge
  • No-show: 100% of room charge

Please kindly note that cancellation policy above does not apply for certain rates or special offers on our website. Please confirm the accommodation package details thoroughly for any such conditions prior to making your reservation.

Know Before You Go

Terms and Conditions

  • Please Conceal Your Tattoos
    At all Terrace Hotel properties, tattoos of any kind may not be shown when on hotel premises. Within the lobby, restaurants, and other public spaces, please wear attire that fully conceals them. Likewise, rash guards or other appropriate swimwear are required at our pools and on the beach.
  • Restaurant Dress Code and Other Requirements
    • Children under the age of seven may not dine at Fanuan or the teppanyaki restaurant, Ryutan
    • The dress code for Fanuan, our main dining venue, is smart casual.   
      Shoes, sleeved shirts, and slacks are required for men.
      We ask that our guests refrain from wearing gym wear, camouflage clothing, yukata, or shorts including traditional jinbei.
    • No beach sandals or slippers are allowed for guests of any age.    
  • Guests under the age of 21 may not enter the Dachibin bar or Sugar Cane pub after 9 p.m.
  • Smoking including use of electronic cigarette is strictly prohibited in the non-smoking room and balcony. If you have been found a smoking behavior or cigarette-butts in your room, we will charge 20,000 yen as a cleaning fee and damage compensation fee.
  • The commercial publication of photographs taken on hotel premises without prior consent is restricted by law.
  • Regarding pharmaceutical products
    Under Japanese Pharmaceutical affairs law, our hotel is not prepared to give any pharmaceutical products to guests. We do recommend you to bring your own medication with you in your travels. Please kindly understand this situation and feel free to contact our staff for any assistance with hospital and drugstore information.

Thank you for your understanding of, and compliance with, these operational policies.

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