Esthetic Room FAQ

Can I have a treatment if I'm pregnant?

We provide safe treatments suitable for guests in stable pregnancy (16 to 32 weeks) or breastfeeding. For more information, please contact the Esthetic Room.
* Kindly complete the consent form prior to the treatment.

How do I make a reservation? Can I book an appointment even if I'm not staying at the hotel?

We welcome visitors for day use. You can place a reservation by stopping in or phoning us between the hours of 10 a.m. and 6 p.m.: Tel. +81 (0)98-864-1111

Should I arrive earlier than my scheduled appointment time?

Please arrive at least 10 minutes prior to your scheduled appointment. We may not be able to offer your treatment of choice if you exceed the appointment time.

How far in advance should cancellations be made?

To make cancellations or changes after booking, kindly reach out to us by 12:00 p.m. the day prior to your reservation. Cancellations beyond this deadline will incur a 100% cancellation fee.

Can men use the facilities?

Use of the Esthetic Room is for women only. Men may book a massage conducted in the privacy of their guestroom, or in our dedicated room for men.
For details about our Relaxation Service offerings, click here.

Is there a minimum age requirement?

The minimum age requirement for access to Esthetic Room is 18.

What if I'm not feeling well on the day of my appointment?

Those with allergies, who have consumed alcohol prior to a treatment, or who are otherwise not feeling well are advised to discuss their condition with us beforehand.
Guests with sunburn or other types of skin irritations may be advised to alter their choice of treatment.

Can I wear my contact lenses during a treatment?

For facials, we recommend that contact lenses be removed. If necessary please bring your own case and solution.

Do I need to remove my make-up first?

Cleansing is included in our facial treatments. If you have reserved a body treatment, we recommend that you remove your make-up beforehand to enhance your relaxation.

Are make-up and hair-grooming tools provided for use afterwards?

No. Guests who wish to reapply make-up after a treatment must bring their own products. We do provide hair bands and hair dryers.

Do you offer gift certificates?

We offer gift certificates for a 100-minute treatment. Customized to address individual skin concerns and preferences, options include facials and body treatments. For more details, please inquire at the Esthetics Room. Tel. +81 (0)98-864-1111

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