Guest Rooms FAQ

What services are included in your room rates?

All registered guests enjoy the following privileges and benefits:

  • Welcome drink
  • Unlimited complimentary use of the pool, spa, sauna, and gym facilities
  • Complimentary beach chair and umbrella rentals
  • 20% discount off glass-bottomed boat tours and entrance to our Underwater Observatory
  • Valet parking
  • Complimentary mineral water, tea, and coffee provided in your room
Do you have connecting rooms?

Yes, the following room types offer the option of adjoining rooms: Deluxe Ocean Front

What is the maximum occupancy of your guest rooms?

Single, double, and triple occupancy limits differ from room to room. Please see here for more information.

What about Internet connectivity?

Complimentary Wi-Fi is provided throughout the hotel, including our guest rooms. Should you require a LAN cable or other peripherals, or be in need of any assistance in securing a connection, please notify Butler Service. 

Do you have wheelchair-accessible rooms?

While our Maisonette and Club Villas have stairs, nearly all other room types are fully wheelchair-accessible. Upon request we can provide bedside and toilet handrails, non-slip bath mats, and shower chairs. Please notify us in advance should you require any of these items.

Do you have non-smoking rooms?

From April 1, 2019, all the rooms will be non-smoking. Smoking, including the use of electronic cigarettes is strictly prohibited in the room and on the balcony. If you are found smoking or if our staff finds cigarette-butts in your room, you will be charged 20,000 JPY cleaning and compensation fee.
※ Please use the designated smoking space on the premises for smoking.

How big are your beds?

Bed types and sizes differ according to room type. You will find these details provided under each room listing.

Can children stay for free?

There is no extra charge for children up to age five. From age six, children count as part of each room's occupancy. (Not all room types allow small children, however.)

Do you have children's pajamas?

We provide loungewear in size 130 cm.

Do you have bassinets and strollers?

Yes, a limited number are available for complimentary use on a first-come, first-served basis.

  • Bassinets - Infants under 12 months of age
  • Stroller - 1 month old infants up to 3 years old kids
  • Bed Guard - 0 month old infants up to 5 years old kids