FAQs

There are list of most common questions.

Guest Rooms

What time is check-in and check-out?: Check-in time is from 2:00 p.m. and check-out time is 11:00 a.m. Check-in and check-out times may differ depending on the accommodation plan.

Could you explain the difference between Club Deluxe and Club Luxury?: The difference between Club Deluxe and Club Luxury lies in their size and bathroom layout. Club Deluxe rooms are 52㎡, while Club Luxury rooms are 57㎡. Additionally, Club Luxury rooms are corner rooms with larger windows, offering a more spacious and open feel.

Do you have connecting rooms?: The Club Deluxe room type (52㎡) includes connecting rooms.

What is the maximum occupancy of your guest rooms?: The maximum occupancy for all room types is up to 2 guests.

Can you see the ocean from the room?: Rooms on the 3rd floor and above offer a view of the ocean to the west. Rooms on the 2nd floor and below, including the Forest Villas, do not have an ocean view.

What about Internet connectivity?: Complimentary Wi-Fi is provided throughout the hotel, including our guest rooms. Should you require a LAN cable or other peripherals, or be in need of any assistance in securing a connection, please notify Butler Service.

Do you have wheelchair-accessible rooms?: Most of the rooms in the Tower Building have entrances wide enough to accommodate wheelchairs. We also offer loaner items such as 'non-slip bath mats' and 'bath chairs' for accessibility.
* Please note that the availability of these items is limited, so we recommend inquiring in advance. We also have accessible rooms available.

Do you have non-smoking rooms?: Smoking is prohibited in all facilities, throughout the premises, and in all guestrooms (including the terrace) of the Hotel. Smoking, including electronic cigarettes, in the guestroom and on the terrace, and bringing cigarette butts into the room are also prohibited. Failure to comply will be subject to a penalty equivalent to the room charge and the amount of damage caused to the Hotel. For smoking, please use the smoking areas designated by the Hotel.

Can luggage be sent to the hotel in advance of our arrival?: If you plan to send luggage to the hotel before your stay, please include the reservation name, sender's name, and expected arrival date in the remarks section. Send your luggage to the following concierge address, where it will be safely stored until your arrival.
[Shipping Address:]
The Atta Terrace Club Towers Concierge / 1079 Afuso Onna-son, Kunigami-gun, Okinawa 904-0402 JapanTel: +81 (0)98-983-3333

* For golf-related items being sent in conjunction with golf use at The Atta Terrace Golf Resort, please send them to the following address:
The Atta Terrace Golf Resort / 1079 Afuso Onna-son, Kunigami-gun, Okinawa 904-0402 JapanTel: +81 (0)98-967-8554

Restaurants & Bars

Do you take dining reservations in advance?: For reservations, please contact The Atta Terrace Club Towers Restaurant Reservation Desk at Tel: +81 (0)98-983-3333

Is the restaurant open to everyone?: Use of 'Fine Dining' and 'Library Lounge & Bar' is limited to guests aged 13 and over staying at The Atta Terrace Club Towers. However, the Teppanyaki restaurant 'Ryutan' and the 'Club House Restaurant' located within the adjacent facility, The Atta Terrace Golf Resort, are open to non-staying guests as well.

Is there a dress code for the restaurant?: For dinner at 'Fine Dining,' we kindly request that guests refrain from wearing casual attire. Men should wear a shirt and pants that cover the knees, while women are encouraged to dress in resort wear or elegant dresses. Please avoid wearing beach sandals, slippers, or similar footwear.

Are your restaurants non-smoking?: All of our restaurants and bars are non-smoking.

Are there any restaurants with a view of the sunset?: At 'Fine Dining,' some of the seating areas offer the opportunity to enjoy your dinner while viewing the sunset.

Can you accommodate special dietary requests?: At all of our restaurants, we are pleased to accommodate requests for meals free of the following common food allergens. Please contact our Food and Beverage Department seven days in advance of your visit to request menus made to order.
Food Allergy Questionnaire
The Atta Terrace Club Towers Food and Beverage Department at Tel: +81 (0)98-983-3333 / Fax: +81 (0)98-983-3111

I would like to use the restaurant for a special occasion. Is it possible to arrange for a cake or other items for the celebration?: We can accommodate arrangements such as cakes and bouquets tailored to your preferences. Please contact the hotel directly.
The Atta Terrace Club Towers Tel: +81 (0)98-983-3333

Facilities

Is parking available at the hotel?: We provide valet service for those staying with us, so please drive directly to the entrance.
The parking fee is JPY 1,500 per night per vehicle (tax inclusive).
Additionally, if you stay for 5 nights or more, parking is free from the 6th night onward (up to a maximum of 5 nights).

Do you have a beach?: Just about a 3-minute drive from the hotel, you’ll find a natural beach with emerald green waters and white sandy shores. There are also private cabanas available exclusively for our guests.
Our guests are also welcome to use the beach at our sister property, The Busena Terrace, a 15-minute drive away.

Do you have a indoor pool?: We do not have an indoor pool. We offer an outdoor pool (at ambient temperature) from April to November.
For guests who wish to use an indoor pool, we recommend the indoor pool at our sister hotel, The Busena Terrace.

Do you have a spa, sauna and gym?: Our sister hotel, The Busena Terrace, has a spa, sauna, and gym located on the 1st floor of the South Tower (approximately a 15-minute drive away). These facilities are available for free to guests staying at The Atta Terrace Club Towers.
Additionally, you can also use the large public bath and sauna at the clubhouse of The Atta Terrace Golf Resort, which is adjacent to the hotel.
*Hours of Operation: 11:00 a.m. – 7:00 p.m. (Last entry at 6:30 p.m.)

Do you offer marine activities?: All guests of The Terrace Hotels may enjoy the wide range of marine activities offered nearby at The Busena Terrace. Cruises, diving, snorkeling, fun program and rental item are some of the many options available.
The Busena Terrace Activity Counter (9:00 a.m. - 10:00 p.m./ Last reservation accepted at 8:00 p.m.) Tel: +81 (0)980-51-1357

We're not staying at the hotel. Can we use the hotel faculities?: Hotel facilities are reserved for in-house guests only. Please be aware that non-staying guests are not permitted to access or use these facilities.

I heard that tattoos are not allowed at many pools and spas in Japan. What is your policy?: At all Terrace Hotel properties, tattoos of any kind may not be shown when on hotel premises. Within the lobby, restaurants, and other public spaces, please wear attire that fully conceals them. Likewise, a rash guard or other appropriate swimwear is required at our pools.

Is it possible to rent a wheelchair?: We have a limited number of complimentary wheelchairs available on a first-come, first-served basis.
Tel: +81 (0)98-983-3333

Is there a convenience store?: We do not have a convenience store on the hotel premises. For guests who wish to use a convenience store, we can direct you to a location approximately a 10-minute drive away.

Is there an ATM at the hotel?: No. The closest ATM is located within a convenience store about a 10-minutes drive away.

Activities

Are there any activities available within the hotel?: We offer a variety of activities, including outdoor programs such as morning yoga, indoor programs like experiencing the traditional Ryukyu tea ceremony 'Bubukuru Tea,' and chef seminars where you can receive cooking tips from our chefs.
For more details, please visit: activities

Club Spa

How do I make a reservation?: You can place a reservation by phoning us between the hours of 10:00 a.m. and 7:00 p.m.
The Atta Terrace Club Towers Tel: +81 (0)98-983-3333

Can I have a treatment if I'm pregnant?: We provide safe treatments suitable for guests in stable pregnancy (16 to 32 weeks) or breastfeeding. For more information, please contact the Club Spa.
* Kindly complete the consent form prior to the treatment.

Can men use the facilities?: Yes, all treatments on offer can be enjoyed by men or women.

Are there any important notes or guidelines for the spa?: Please read "Treatment Terms & Conditions" for the details.
Treatment Terms & Conditions

Access

How can we get to the hotel from Naha Airport?: There are various transportation options available, including cars, taxis, and Terrace Hire (charged). For more details, please refer to the following link:
Access

We'd like to plan some outings or day trips. How far is the resort from some recommended things to do in the area?

I would like to go to a sister property.: For guests staying at The Terrace Hotels, we operate a dedicated free shuttle bus between our hotels. As seating is limited, we recommend making a reservation in advance.
The Atta Terrace Club Towers Tel: +81 (0)98-983-3333